![]() ![]() There are much better VS stores with nicer, more pleasant and knowledgeable employees, and it's always worth the drive. The new manager Gigi is a real disappointment as well. Stay away from the Rochester, Minnesota Victoria's Secret store if you want to experience good quality customer service. Not only do the sales associates lack knowledge when it comes to their own in-store offers and promotions, they are RUDE and are unprofessional. Without her even thanking me for my business, I told her to check out the sign because it was misleading and might confuse other shoppers. Didn't even offer to go see the sign or apologize or nothing. She just looked at me like I had ruined her day, and then disregarded my comment and continued to ring them up. ![]() Another time, I pointed out to the counter girl how the bras should ring up for less because there was a sign RIGHT IN FRONT of them stating the sale price. They roll their eyes and look at me like I'm a criminal. By the time I got out to my car I realized she must have thrown the receipt away because it wasn't in my bag. I didn't bother arguing with her because we were already holding up the line, which is embarrassing enough. I wanted to return it, still had the original receipt, but the sales girl made up a lie about how "I am not allowed to return holiday-related items after the holiday has ended." WHAT. Give me back the VS of the 80, 90’s and 2000’s when you could count on always finding what you need, a nice variety of basic and sexy stuff, swimsuits and trendy clothes plus excellent customer service.I bought a "holiday related" bra but it didn't fit. They discontinue favorite bras and I can see a serious dip in quality of the panties over the last 3-4 years.Īfter 25 years as a customer - not to mention watching my Mom shop at VS my entire life… I think I’m just about done. That doesn’t even get into the terrible shopping experience, like severe shortage of available basics and no in way to request in-stock notifications. ![]() I hate the location of the back and forward down below, Im constantly clicking in the wrong spot and have to start all over. Want to scroll items and skim? Well if click into and click back and you go all the way back to the top. Updating items within the cart is not possible, and accidentally or even intentionally put the same item in your cart… it doesn’t merge together quantities… it lists them separately so it’s hard to tell how many of an item you have and you have to click back into the item to change the quantity. I’ll stick primarily reviewing to the app, which is at best cumbersome to use. It absolutely baffles me that a brand like VS has such terrible customer/user experience after so many decades in business. We thank you for your patience – as we are always working towards enhancing your experience! If you are still experiencing issues logging in – please email us at – so we can get more information. We're sorry for the frustration! Be sure your app, and iOS, are running the most up to date version. The merchandise and in store personnel are wonderful and online purchases are easy but paying your bill online in this app is an absolute nightmare recently! Please VS fix the app make it easier to sign in and shop and pay our VS. If I can’t pay my bill easily I’m going to cancel the card when I have a zero balance it shouldn’t be this difficult to pay. But nope so I left a 1 star review about the app. So I came here thinking I could hit the app support button and tell them how buggy it is. Then I’m trying to pay my Victoria card what a hassle that also took a painfully long time to accomplish and just when I’m about to go get the physical card to call and pay by phone it decides to sign in□. Today I couldn’t get signed in until I hit the “forgot password button” then it decided to sign me in before I had to go to my email and reset a password. ( everything is current and updated) for a while it would sign in ok and then pushing the Victoria card account button was also seamless but it’s been a royal pain the past 6 months something always malfunctions for a while it made me put a new checking account number in every time I needed to make a payment now won’t let me edit and delete those. Clicking app support just takes you to VS site but no obvious button to report issues. I don’t know what is wrong but it’s been weird and buggy for about the last 6 months. ![]()
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